The Food Safety Toll- Free number (1800  425 1125) of the Department is linked with the Government Contact Centre – Kerala, run by the IT Mission for providing Grievance Redressal support service to citizens round the clock.

The Government Contact Centre – Kerala would serve as a front – end platform to receive complaints from the general public that would then be transferred to the field level officers for expeditious action as per the method of call forwarding mechanism.

The public can contact the Department through the Toll Free No. (1800 425 1125) for registering their complaints.